Issue Tracking

Create incident, change, problem, service or feature request tickets and use custom worklists to view, filter, and prioritize.

Create and Assign Issues

Create incident, change, problem, service, or feature request tickets. Tickets can be assigned to users or groups. Every ticket has a status. Use state transitions and condition rules to implement your own workflow. Add documents, links, and attachments to add additional information, as well as add comments to collaborate with other users.

View and Filter Issues

You can use custom filter queries to filter issues, e.g., display issues assigned to you or last modified within the last month. Use the search filter on the right sidebar to add additional filter restrictions.

Link Issues

You can link issues to requirements, releases, and cycles or user-defined custom entities. An issue can be linked directly or indirectly to an entity. When you add a direct link to a cycle, an indirect link to the cycle's release will be created. Issue linkage is useful, e.g., to trace the defects of a requirement or to link a feature request ticket with its requirement .

Update Issues in Bulk

You can update one or more field values for multiple issues in table view. This is useful, e.g., to easily change the priority or status of multiple issues as a bulk operation.

Export to Spreadsheet

You can export your issues table view content to a spreadsheet. You can select the fields to export. After the export is created, it can be downloaded via hyperlink from the server.