Manage tickets
Incident, change, problem, service, and feature request tickets can be created, assigned, commented, enriched with attachments, prioritized, and controlled through status, ownership, and workflows.
Enterprise application
XORICON IssueTracker
Issue and ticket tracking for tasks, defects, and requests.
IssueTracker helps teams capture, prioritize, filter, and track defects, tasks, service requests, change requests, and ideas.
Support, development, and QA teams
Organizations with adaptable ticket processes
Teams with defect and request tracking needs
What the product covers
The core functional areas in a compact overview.
Use views and filters
Tables, lists, filters, worklists, and bulk updates support efficient processing of larger ticket volumes.
Model relationships
Issues can be linked to requirements, releases, cycles, or custom objects so functional context and technical work remain connected.
Control notifications
Email notifications and workflow rules keep stakeholders informed about relevant changes and support controlled processing.
Bulk updates and exports
Multiple tickets can be updated together in table views; table contents can be exported as spreadsheets for additional analysis.
Extend the data model
Custom entities, fields, and relationships support ticket processes that go beyond standard issue tracking.
In detail
Functional and technical aspects that matter in practical use.
Tickets with process context
IssueTracker manages more than isolated tickets. Defects, change requests, service requests, tasks, and ideas can be linked to requirements, releases, cycles, or custom objects. This makes it easier to understand why a ticket exists and which delivery or specification it affects.
Workflows and bulk editing
Status, ownership, priorities, and workflow rules support controlled processing. Table views, editable grid views, and bulk updates help teams handle larger ticket volumes efficiently.
Filters, exports, and reporting
Teams can use custom lists, filters, dashboards, and exports to find, prioritize, and report relevant tickets quickly. Reports provide an overview of open items, status distribution, and processing progress.
Worklists and quick search
Custom worklists, filter queries, and quick search help keep large ticket repositories manageable. Teams can find assigned tickets, recently changed items, or specific ticket types quickly.
Release and project context
Issues can be assigned to releases, cycles, projects, branches, or custom objects. Detected and fixed defects can be reviewed in the context of a delivery scope or product variant.
Adaptation to custom processes
Custom fields, relationships, state transitions, and permissions support customer-specific ticket processes. Notifications and automatic field updates reduce manual follow-up work.
Application views
Selected views from the existing product interface.
Issue tracking
Releases
Reports
Notifications
Comparisons
Grid views
Typical use cases
Scenarios where the product can apply its strengths.
Defect tracking in development and QA processes
Service request and task management
Ticket analysis through filters, exports, and reports
Release-based defect and change tracking
Modeling custom support, service, or change processes
Could this product fit your initiative?
Let us discuss the use case, existing processes, and the right next step.