XORICON IssueTracker
Issue and ticket tracking for tasks, defects, and requests.
IssueTracker helps teams capture, prioritize, filter, and track defects, tasks, service requests, change requests, and ideas.
XORICON IssueTracker
Product interface — XORICON IssueTracker
Support, development, and QA teams
Organizations with adaptable ticket processes
Teams with defect and request tracking needs
What the product covers
The core functional areas in a compact overview.
Manage tickets
Incident, change, problem, service, and feature request tickets can be created, assigned, commented, enriched with attachments, prioritized, and controlled through status, ownership, and workflows.
Use views and filters
Tables, lists, filters, worklists, and bulk updates support efficient processing of larger ticket volumes.
Model relationships
Issues can be linked to requirements, releases, cycles, or custom objects so functional context and technical work remain connected.
Control notifications
Email notifications and workflow rules keep stakeholders informed about relevant changes and support controlled processing.
Bulk updates and exports
Multiple tickets can be updated together in table views; table contents can be exported as spreadsheets for additional analysis.
Extend the data model
Custom entities, fields, and relationships support ticket processes that go beyond standard issue tracking.
In detail
Functional and technical aspects that matter in practical use.
Application views
Selected views from the existing product interface.
Releases
Reports
Notifications
Comparisons
Grid views
Typical use cases
Scenarios where the product can apply its strengths.
Defect tracking in development and QA processes
Service request and task management
Ticket analysis through filters, exports, and reports
Release-based defect and change tracking
Modeling custom support, service, or change processes
Could this product fit your initiative?
Let us discuss the use case, existing processes, and the right next step.