XORICON IssueTracker

Powerful web-based issue and ticket tracking system to easily manage, track and organize your tasks, defects and ideas.

Issue Tracking

Create incident, change, problem, service or feature request tickets and use custom worklists to view, filter, and prioritize.

Create and Assign Issues

Create incident, change, problem, service, or feature request tickets. Tickets can be assigned to users or groups. Every ticket has a status. Use state transitions and condition rules to implement your own workflow. Add documents, links, and attachments to add additional information, as well as add comments to collaborate with other users.

View and Filter Issues

You can use custom filter queries to filter issues, e.g., display issues assigned to you or last modified within the last month. Use the search filter on the right sidebar to add additional filter restrictions.

Link Issues

You can link issues to requirements, releases, and cycles or user-defined custom entities. An issue can be linked directly or indirectly to an entity. When you add a direct link to a cycle, an indirect link to the cycle's release will be created. Issue linkage is useful, e.g., to trace the defects of a requirement or to link a feature request ticket with its requirement .

Update Issues in Bulk

You can update one or more field values for multiple issues in table view. This is useful, e.g., to easily change the priority or status of multiple issues as a bulk operation.

Export to Spreadsheet

You can export your issues table view content to a spreadsheet. You can select the fields to export. After the export is created, it can be downloaded via hyperlink from the server.

Release Management

Define and analyze releases and cycles, link requirements and issues, and create release-based reports.

Define Releases and Release Cycles

Define a hierarchical release tree containing upcoming releases and cycles. A release represents a set of changes in one or more products that will be available for distribution. A cycle represents a development and quality assurance iteration to achieve a common goal, based on the release timeline.

Assign Requirements

Assign your requirements to releases and cycles. This lets you manage when and which requirements will be released. Requirement status and coverage fields give you a deeper insight into the release or cycle requirement maturity and test coverage.

View Detected and Fixed Issues

Issues can be linked to several entities, e.g., to requirements and releases. The release module allows you to display all issues detected or fixed in a release or cycle.

Analyze Releases and Cycles

You can generate graphs to obtain an deeper insight into your release or cycle. For a selected release or cycle, you can generate reports on linked entities such as requirements or issues, e.g., you can generate a report for the selected release displaying the related requirements, grouped by status and priority.

Custom Views and Filter

Display data in tables, lists, trees, or tree tables. Each view can be customized and personalized.

Master Detail Views

Tree view allows you to display data in a hierarchical tree. The details of the selected record will be displayed beside the tree. Depending on the user permissions, relations and attributes are invisible, visible, or updateable. The tree can also be filtered by several criteria, e.g., to display requirements with status "Draft" or display issues of type "Service Request".

Editable Grid Views

Grid view allows you to display data in an editable hierarchical tree table. Depending on users' access permissions, you can easily create, update, and delete records. In the footer area of the table, you can select which attributes should be displayed.

Multi-join Table Views

Table view allows you to display data in a multi-column table. You can display records with associated links, e.g., display your requirements with assigned releases. If a requirement is assigned to multiple releases, the requirement will be displayed denormalized for each release.

List Views with Rich Text Columns

List view allows you to display data in a multi-lined table. This view is especially useful to display long and/or rich text fields, e.g., the multi-lined rich text requirement description. In the administration area, you can define your own custom lists using rich text fields and attribute references.

Custom Multi-join Filter Queries

For each view, you can select a filter query. A filter query consists of selections, one or more entities, restrictions, and sort criteria. The selections define which and how columns are to be displayed. The entities define the selectable columns. Restrictions can be complex expressions using nested Boolean expressions.

Fast-access Search Filter

You can use the search filter on the right sidebar to filter the results of the different views (tree, grid, table, or list) quickly and easily. Set the page size to specify how many rows will be loaded in one page (main area scrollbar). You can navigate to the next or previous page in the footer area.

Quick-Search and Auto-Suggestions

You can use Quick Search on the right sidebar to find records by name. Quick Search will immediately display matching records in a pop-up menu as you type.

Fully Customizable Data Model

Create unlimited new entities with custom fields and individual relationships between entities.

Unlimited Custom Entities

In addition to custom fields or relationships, you can define completely new object types equal to existing ones. Custom domain objects allow you to model specifics of your testing or enterprise domain, regardless whether you want to improve test integration or increase the quality of the information.

Add Custom Fields

You can create custom fields of different types, such as rich text fields, numbers, dates, and many more. Custom fields can be created for system and custom entities. You can customize screens by reordering fields.

Insert Custom Relationships

In addition to custom fields or custom entities, you can define custom relationships between arbitrary entities such as requirements, issues, or custom entities. These relationships allow you to model and administer detailed information about your business model or the application domain.

Customize Fields and Define Regular Expressions

You can customize entity fields, e.g., by modifying the set of options for drop-down-types, by making fields required or by defining regular expressions for text fields. This is particularly useful if you want to enforce your own naming policy.

Create Custom Applications

Custom entities and system entities can be combined into custom applications. Custom applications define a set of entities and relationships between these entities. Custom applications allow you to extend our application to support arbitrary use cases and administer data content extending far beyond the original application scope.

Workflows and Notifications

Specify your own workflow rules with custom email notifications and automatic field updates.

Create Workflow Rules

Workflow rules allow you to automatically send email notifications or update field values based on conditions that you define. Any time that changes to a data object meeting the conditions in a workflow rule, the application performs any workflow action associated with the workflow rule.

Add Email Notifications

A workflow email notification is a workflow action that sends an email according to a specified email template. Notifications can be sent to users, the application's user groups, or to anyone with a valid email address. Notifications will be sent when an object is created or edited and the associated workflow rule condition evaluates to true.

Add Automatic Field Updates

A workflow field update is a workflow action that updates a field value, based on an expression or formula. As an example, you can create a field update action that sets a custom field "expires" to "today plus one month" when an object of a specific type is created.

Create State Transitions

State transition rules can be applied to limit a user group's updating privileges on combo box elements. The state transitions for a user group define all valid workflow state transitions for that user group. As an example, you can define a state transition for a user group that defines that the issue status can only be updated from status "Fixed" to status "Closed".

Create Condition Rules

Condition rules can be used to modify attribute fields dynamically, e.g., declare fields as: required, editable, non-editable, or invisible; or, for combo box elements, define the selectable set of elements. With condition rules, you can, for example, define when an issue status is fixed; the field solution must be a required field. Additionally, combo boxes can be implemented whose selectable values are dependant on the selected value of another combo box.

Projects, Branches, and Baselines

Organize your data within projects. Create and use branches for different releases and freeze branches as baselines.

Select a Project

Use projects to enable multiple teams to work on different projects in parallel in the same application instance. For users working on multiple projects, it is possible to create cross-project views.

Create Projects

A project collects and stores data relevant to the application lifecycle management process. You can create an unlimited number of projects and use cross-project administrative settings (e.g., custom workflows and notifications) to configure all your projects.

Select a Branch

Use branches to enable your team to work in parallel on different development branches of the same project, e.g., if your business analysts want to update existing requirements for Release 2 while your developers are still implementing requirements of Release 1, you can create a new branch for Release 2, and your analysts can continue working.

Create Branches and Baselines

You can create new branches based on a predecessor branch to work in parallel and create baselines, if you want to freeze your requirements and tests on certain timelines. Baselines are read-only branches which enable you to keep track of changes made to your project over time.

Compare Records

You can easily compare the same records from different branches and baselines. It is also possible to compare different records from the same or different branches and easily update record values from older or newer versions.

Dashboards, Graphs, and Reports

Define custom graph and report templates. Arrange tables, lists, and graphs into personalized dashboards.

Create a Dashboard Page

You can create multiple dashboard pages. On each dashboard page, you can display graphs, tables, and lists side-by-side as dashboard elements. For each element, you can set an individual position and size. You can also define the user groups for which a dashboard page is visible.

Define Filter Queries

Create persistent filter queries for table, tree, and grid views. For each filter query, you can define complex restriction criteria, sort orders, and column selections. For each column, you can set width and alignment. You can also create filter queries joining to related entities, e.g., you can display requirements in a table with their linked releases.

Create Personalized Lists

Create personalized lists for list views. For each list, you can define which data should be displayed and how. You can use rich-text elements to build useful and aesthetically pleasing multi-lined lists. Each list can have up to five columns. You can set which user group members can use and see the list.

Define your own Graph Templates

You can create your own graph templates for custom and system entities. Graph templates let you view an image showing a graph describing the aggregated information from a filter query. For each graph template, you can define which fields will be grouped. For each graph, different views, such as pie chart, bar chart, and grid view are supported.

Create Graphs

For each system and custom entity, you can easily create real-time graphs by selecting a graph template targeting the entity. Many entities also support graphs on related data, e.g., you can select a release in tree view and generate a graph displaying the statuses of the requirements linked/related to the selected release.

Export Spreadsheet

For each entity, you can export the table view content to a spreadsheet. You can select the fields to export. After the export is created, it can be downloaded via hyperlink from the server.

Fine-Grained Permission Model

Manage users and user groups with a fine-grained and comprehensive permission model.

Create Users and Groups

Create new users and assign them to one or more user groups. You can invite new users via email or set an initial login and password manually. For each user, you can set an individual time zone and locale. Beyond built-in system user groups, you can create customizable user groups.

Set Application Permissions

You can define the applications and modules which you want to give a user group access to. When a user group member logs in, only authorized applications and authorized modules will be displayed, and records from unauthorized modules will be hidden.

Manage Entity Permissions

For each user group, you can specify which entities may be created, changed, and deleted. You can set these permissions for system entities, as well as for custom entities. To hide an entity for a user group, you can remove the module permission for this entity and user group.

Define Field Permissions

For each user group and entity, you can define which fields may be displayable and updateable. You can set these permissions for system fields, as well as for custom fields. Setting field permissions enables a powerful fine-grained authorization concept.

Set Action and Access Permissions

Action Permissions define the actions user group members can invoke, for example, you can define which user groups are authorized to send an email or export a spreadsheet. Access Permissions can be set on filter queries, dashboards, graphs, reports, and more. Objects of these entities will only be displayed to the objects' authorized user group members.