Troubleshooting
Sync stuck
If the others don't see your entries or Split shows an old state, it's almost always the connection or an app that has been sitting in the background for a long time.
Last checked: 3 November 2026
Step by step
- 1
Check the connection
If “Offline – changes are saved on this device” shows at the top, your device has no connection. Your entries are saved safely and sent once you're online.
- 2
Reopen Split
Close Split completely and open it again; in the browser, reload the page. On start, Split fetches the current state.
- 3
On the other side
The other person's device also needs to be online and open Split for the new state to arrive there.
- 4
Follow Split's hints
For payment details, Split offers “Load current version” after an error. If Split says while saving that an entry has been changed in the meantime, check it and save again.
Good to know
- If none of this helps, write to us via the contact page. Mention the group and roughly when you added the entry.
Try it right away in Split.
Open Split