Troubleshooting
Data missing on iOS
On iOS, groups usually disappear for one of two reasons: you're looking in the wrong place, or Safari deleted the data. Here's how to find out what happened.
Last checked: 3 November 2026
Step by step
- 1
Check the right place
Safari and the app on the home screen store data separately. If you created the group in Safari, open Split in Safari – and vice versa.
- 2
Sign in with your secured account
If you secured your account, the data isn't lost. Sign in under “Already have an account?”; this works on a device or in an app that has no groups yet.
- 3
Prevent it in future
Install Split on the home screen and secure your account with a passkey, Google or Apple.
Good to know
- Safari may delete data of websites that haven't been opened for a few days. On the home screen, Split is exempt.
- If the account wasn't secured and the data was deleted, it can't be restored. The other members still have the group, though, and can invite you again.
Try it right away in Split.
Open Split